Career Opportunities

This position supports a variety of Customer Service functions including, but not limited to, providing information, assisting walk-in or telephone customers, and referring taxpayers to other office personnel for further information. Primary purpose of the position is to assist the public in reviewing records, securing information that pertains to Exemptions, Portability/Save Our Homes cap and other Property Appraiser Office functions. Assignments constantly involve contact with clients, customers, and vendors in carrying out essential functions.  Reports to either the Public Service and Exemptions Manager or Assistant Manager, dependent upon location.

ESSENTIAL JOB FUNCTIONS

• Duties/tasks are standardized. Answers general questions and resolves routine problems.  
• Escalates complex issues to a higher level.
• Completes Exemptions applications based on customer-based interviews and web-based applications
• Posts approved Exemptions
• Processes address changes
• Escalates fraud claims and other inquiry-based reviews to Investigations
• Copying, filing, typing, data entry
• Answering telephones
• Prepares routine correspondence/mailings
• Proofing and editing
• Compiling and logging information
• Preserves records/files in accordance with public record law
• Routine problem solving
• Internal Customer Service
• Information sharing
• Adaptability: accepts change/shows flexibility/takes direction
• Other duties as assigned

MINIMUM QUALIFICATIONS / EDUCATION

• 1 to 2 years business related Customer Service experience or exposure
• Associates degree from an accredited college/university a plus
• Paralegal or title experience a plus
• Bi-lingual (English/Spanish) a plus
• Varying combinations of education and experience will satisfy the required minimums
• Valid Florida driver license

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This is a full-time position responsible for the preparation of evidence and arguments for defense of property assessments at Value Adjustment Board ("VAB") hearings. This position is responsible for researching, preparing and appearing in cases before the VAB. This position performs duties related to applying appraisal theories and techniques to property assessments for valuation purposes. Cases may be residential, commercial, and tangible. Focus is on understanding VAB procedures and case law, knowing when to object when necessary, assist in preparing cases, reviewing reports, and managing paperwork, assisting and preparing rebuttal, presenting cases when needed, and case management ensuring evidence deadlines are met from both sides. In non-appeal season, this position will be responsible for verification of sales and gathering income and expense data.

ESSENTIAL DUTIES

• Represents the Property Appraiser in the administrative petition process before the VAB.
• Prepares data for presentation to the VAB.
• Researches and defends data in defense of assessment petitions.
• Meets with property owners to discuss issues related to property valuation and petitions.
• Prepares evidence for defense of assigned property assessments before the VAB.
• Attend VAB hearings in defense of property assessments.
• Compiles and utilizes market information such as rental and cap rates in determining value.
• Perform valuation and analysis of individual properties using the cost, market and income approach.
• Perform extensive research and compiles data for VAB hearings, produces required documents and review cases for possible settlements.
• Explains assessment criteria to property owners and/or their agents, answers inquiries relative to property values, appraisal techniques and statutory provisions regarding property assessment.
• Assembles evidence packages with all appropriate documentation for assessment defense. Uploads information and assures notification of petitioner.
• Tracks VAB hearing decisions and attorney reviews for proper response.
• Prepare and generate a variety of reports.
• Operates and utilizes computers in the creation and/or editing of statistical data prepared with spreadsheets, word processing and specialty software.
• Perform routine clerical tasks such as data entry, faxing, scanning, responding to email and phone messages.
• Attends staff meetings to exchange information.
• Other duties as assigned

MINIMUM QUALIFICATIONS

• Ability to effectively interpret financial documents.
• Ability to interpret and explain property appraisal methods and the provisions relating to statutes.
• Knowledge of appraisal methodology including, but not limited to: cost, market and income approach to value. Knowledge of statutes, ordinances, principles, practices, methods, techniques, tools and equipment used in real property appraisals and valuations.
• Ability to understand legal descriptions, deeds, mortgage documents, contracts and closing statements pertaining to the purchase and sale of real estate and related documents used for property appraisal purposes. ▪ Considerable knowledge of public relations principles and practices. ▪ Possess customer service skills, with an ability to work independently or with others in a team environment.
• Ability to cross-train in other divisions within the department. 
• Ability to establish and maintain effective relationships with taxpayers and the general public.
• Knowledge of federal, state and local laws related to property assessments. 
• Ability to exercise independent judgment and make decisions consistent with office policies, practices and procedures.        
• Associates or higher degree from an accredited college/university and 4–5 years of related experience. Varying combinations of education and experience will satisfy required minimums 
• Valid Florida driver license